| Sunday, March 11, 2012 |
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4:00pm
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6:00pm
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Registration Open
Sponsored by
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6:00pm
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7:00pm
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Meet & Greet Cocktail Reception (open to all attendees)
Sponsored by
 
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Monday, March 12, 2012
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8:00am
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7:00pm
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Registration Open
Sponsored by
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Pre-Conference Concurrent Seminars:
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8:00am
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12:00pm
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CIRAS Certification
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10:00am
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12:00pm
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How to Run a Profitable Dealership Rental Program
By invitation only.
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10:00am
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12:00pm
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Best Practices in Local Market Operations – “Building Your Branch Revenue Series”
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10:00am
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12:00pm
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Tennant Group Roundtable: The Idea Workshop
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10:00am
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12:00pm
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International Operators Seminar
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Car Rental Show Begins
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1:00pm
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1:15pm
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Welcome to the 2012 Car Rental Show
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1:15pm
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2:00pm
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Special Address:
Congressman Sam Graves
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2:00pm
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2:45pm
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Keynote Address:
Auto Rental and the Convergence of Vehicle Mobility Solutions
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2:50pm
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3:45pm
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Concurrent Session 1:
Reducing No-Shows: An Operator’s Blueprint
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2:50pm
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3:45pm
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Concurrent Session 2:
Honing Your Remarketing Plan
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3:45pm
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4:00pm
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Networking Break
Sponsored by 
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4:00pm
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5:00pm
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General Session:
Legal and Legislative Update
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5:00pm
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7:00pm
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Opening Networking Reception and Expo
Sponsored by 
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Tuesday, March 13, 2012
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7:30am
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3:00pm
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Registration Open
Sponsored by
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7:45am
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8:30am
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Continental Breakfast
Sponsored by 
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8:30am
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9:15am
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General Session:
Affecting Change in the Broader Travel Experience
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9:15am
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9:30am
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Russell Bruno Award for Outstanding Service to the Car Rental Industry
Sponsored by
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9:30am
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10:30am
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ACRA Update and Panel Session
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10:30am
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10:45am
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Networking Break
Sponsored by 
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10:45am
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11:45am
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Concurrent Session 1:
GPS Tracking the Right Way: Disclosure, Recovery and Maximizing ROI
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10:45am
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11:45am
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Concurrent Session 2:
Connecting the Dots: Putting Your Connections (Digital and Otherwise) to Work in the Local and Airport Markets
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11:45am
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2:45pm
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Networking Lunch and Expo
Sponsored by 
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2:45pm
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3:30pm
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Concurrent Session 1:
Retune Your Customer Touch Points
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2:45pm
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3:30pm
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Concurrent Session 2:
Leveraging Internet Marketing to Grow Your Market Share on Google, Bing and Yahoo
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3:35pm
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4:25pm
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Concurrent Session 1:
Recouping Hidden Losses in Damage Recovery
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3:35pm
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4:25pm
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Concurrent Session 2:
How Mobile Computing is Revolutionizing Car Rental
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4:30pm
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5:15pm
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Closing Keynote Address:
Why Is Car Rental the Ugly Stepsister of the Travel World?
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5:15pm
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7:00pm
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Closing Reception and Expo
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Wednesday, March 14, 2012
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8:30am
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11:00am
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“Maximizing Your Impact”: Introduction to Service Based Sales
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