Leading the Way!

2008 Program Description

(subject to change)

Monday, March 31

8:00am - 7:00pm	Registration Open
1:00pm - 2:00pm	Welcome to CRS 2008 and Opening Keynote: Current Trends in Business Travel Sherb Brown, Bobit Business Media; Bill Connors, NBTA
2:00pm - 3:00pm	2008 ACRA Update Sean Busking, ACRA
3:00pm – 3:20pm	Refreshment Break
3:20pm – 4:20pm Concurrent Workshops	Winning the War for Talent: Effective Recruitment Strategies for Service Based Sales Representatives Ken Stellon, Khoury Consulting	What's New in Technology? Moderator: Angela Margolit, Bluebird Auto Rental Panelists: Chris Markiewicz, CARFAX; Alan Batcheller, CARFAX; Edward Cavazos, Telelanguage; Michael Meyer, Auto Rate Exchange; Anne Taylor; AirIQ; Eric Peterson, TSD
4:30pm – 5:30pm	Maximizing Damage Recoveries Lawfully: Don't Leave Money on the Table Michael Towers, Fleet Salvage and Estimating Systems; Michael LaPlaca, LaPlaca McKenzie Damage recovery should be part of your business plan, and part of your exit strategy. This presentation will give you a case study showing how to present and collect claims to the fullest extent permitted by State law
5:30pm – 7:30pm	Opening Networking Reception and Expo in Exhibit Hall

Tuesday, April 1

7:30am - 6:30pm	Registration Open
8:00am - 9:00am	Continental Breakfast and Expo in Exhibit Hall
9:00am - 9:15am	Awards Presentation
9:15am – 10:00am	Keynote Address Used Vehicle Market Conditions: How Program Cars Can Become Risk Cars The presentation will cover used vehicle market conditions and an outlook for 2008, with particular emphasis on the impact of the shift in rental cars from program to risk. Presenter: Tom Kontos, ADESA
10:00am – 10:15am	Refreshment Break
10:15am – 11:00am Concurrent Workshops	Fleet Management: Don't Forget the Lyrics Roger Bernskoetter, Kline Corporation Come join the fun as Roger Bernskoetter hosts an interesting fleet workshop entitled "Don't Forget the Lyrics" It seems our fleet sings us the same ole songs over and over again but we forget the words. This session will prove to be a fun approach the age old question "Which is worse, Renting a car you couldn't own or owning a car you couldn't rent?" Come sing along with the music as we take a totally new and fun approach to fleet management.	Financing Options for Car Rental Operations: A View From the Banks Moderator: Dave Funston, Funston Fleet Services Facilitators: Ray Huffstutter, GE Financial Solutions; Joe Opferman, 1st Source/Truckers Bank; Ric Foster, The Bancorp Bank; Ray Waltz, Manheim Automotive Financial Services; Wayne Yocum, Automotive Finance Corporation
11:15am – 12:00pm Concurrent Workshops	New Car Rental Opportunities: Local and Regional Airports Moderator: Jerry Copelan, Copelan Consulting Company Panelists: Jerry Traylor, Las Vegas McCarran Airport; Jeff Jarvis, TranSystems Corporation This panel of experts will give you an overview of the fundamentals of setting up a car rental operation at an airport, including what types of operations are available, concession requirements, impediments to access, FAA guidelines and the least resrictive approach to take.	Using the Internet to Maximize Your Marketing Results Chris McIntyre, EagleRider Learn what tools and techniques you should be using to make the Internet your most effective marketing partner.
12:00pm – 3:00pm	Networking Lunch and Expo in Exhibit Hall
3:00pm – 3:45pm	A Risk Management Approach to Customer Service David Purinton, PurCo Fleet Services
3:45pm – 4:45pm	Insider Tips on Controlling Costs to Increase Profits Moderator: Sherb Brown, Bobit Business Media Panelists: Tammy Flosi, Sonoran National Insurance; Frank Dankovich, Rosedale Leasing This panel of experts will share their advice about what cost containment measures you can take to run a more efficient, profitable operation.
4:45pm – 5:30pm	Closing Keynote Address Staying Independent in an Era of Consolidation Sandy Miller, Co-Chairman and Co-CEO, Franchise Services North America
5:30pm – 7:00pm	Closing Networking Reception and Expo in Exhibit Hall